1. Eligibility

• Hirers must be 18 years or older to hire a bike. Minors (under 18) must be accompanied by a responsible adult who will agree on their behalf. The minimum age for participation is 10 years old.
• Valid photo ID must be presented at the time of hire. ID will be kept until hire equipment is returned and checked over.
• All riders must have a suitable level of fitness and experience to participate in mountain biking.

2. Booking and Payment

• Full payment is required at the time of booking or collection.
• All prices include VAT where applicable.

3. Hire Period

• Bikes are hired for the agreed period only and must be returned by the stated time.
• Hire equipment must be collected between 08:30 and 9:30. Late collections will have to wait until a qualified member of staff is available.
• All bikes and equipment must be returned by 16:30 on the last day of hire.
• Late returns may incur additional charges.
• Early returns are not eligible for refunds unless agreed at the discretion of management.

4. Security Deposit

• A security deposit may be required at the time of hire. This can be held on a credit/debit card and is refundable upon safe return of the bike and equipment, subject to inspection.

5. Bike Condition & Use

• All bikes are inspected before hire. The Hirer must also check the bike and notify staff of any pre-existing damage before use.
• Bikes must only be used on designated trails or routes appropriate for downhill bikes.
• Hirers must not attempt any repairs or modifications. Any issues must be reported to staff immediately.
• Helmets are mandatory at all times when using the bike. Additional protective equipment (e.g. body armour, pads) is strongly recommended.

6. Damage, Loss & Liability

• The Hirer is responsible for any loss, theft or damage to the bike or equipment during the hire period.
• A charge will be applied for any repairs or replacement parts required as a result of damage or neglect.
• Bikes must not be left unattended or unsecured at any time.

7. Insurance

• Bike hire does not include insurance. Hirers are strongly advised to have appropriate personal accident or travel insurance that covers mountain biking.
• The resort/company accepts no responsibility for injury, loss, or damage to persons or property arising from the use of the bike.

8. Cancellations & Refunds

• Cancellations made more than 72 hours in advance will receive a full refund.
• Cancellations made between 24 and 72 hours before the hire will be subject to a 20% cancellation fee.
• Cancellations made within 24 hours of the hire are non-refundable, unless due to exceptional circumstances at management’s discretion.
• If hire is cancelled due to poor weather or trail closures, a refund or credit may be offered.

9. Termination

• The resort/company reserves the right to refuse hire or terminate the hire at any time if the Hirer is found to be riding recklessly, under the influence of alcohol/drugs, or breaching these terms.

10. Acceptance of Risk

• Downhill mountain biking is an inherently dangerous activity. By hiring a bike, the Hirer acknowledges and accepts the risks involved, including the risk of serious injury or death.